Mutanda Lake Resort

Booking & payment After receiving a request, in writing only, for a room on a specific date, the lodge can hold a tentative private booking for a maximum period of 14 (fourteen) days. A room can be held under a specific name when this is specifically requested via e-mail. After 14 (fourteen) days, the lodge will release the room if not yet confirmed or any other written agreements are made with the lodge. The lodge will release the room without notice. Bookings are only confirmed when the request is received by e-mail and the lodge has confirmed by e-mail and has send an official invoice. Bookings by phone are not accepted and are not considered as confirmed. The complete amount of the invoice for rooming, transfers and activities must be paid six weeks prior to the arrival date. Tariffs include current government taxes and are subject to change. We reserve the right to alter prices to cater for this. Failure to comply with the terms of payment will result in all bookings being automatically cancelled by Mutanda Lake Resort. Group bookings In order to hold a group booking for longer than 14 days, or after confirming a group booking we ask for a 25% deposit of the invoice. If you have a proven record with our lodge (at least 10 confirmed bookings in the previous year), the 25% deposit is not required. Lodge management needs to know the final status of the reservation at least 6 weeks prior to the arrival date. In case lodge management has not received any final update, lodge management has the right to release rooms when needed. When lodge management asks for an update of a tentative booking in order to accommodate other bookings and has not received a response within 72 hours (business days only), lodge management can release the room(s) without notice. Residents Resident rates apply to all citizens and residents of the East African Union (Kenya, Rwanda, Burundi and Uganda). Discount will only apply when proof of residency is given at the check in. Citizens will have to show their valid identification and residents will have to show their valid work permit. The resident rates will apply to everyone staying in the same room with a resident/ citizen, but does not apply to people who are not resident and staying in a separate room. Children Children are more than welcome at the lodge. We have the following children policy for our room rates: - Children from age 0 up to and including age 4: Staying free on bed & breakfast basis in a room with a paying adult. - Children from age 5 up to and including age 14: $10 per night per child on bed & breakfast basis staying in a room with a paying adult. - Children from age 15 and up: will be charged as an adult. All additional meals (lunch and dinner) for children from age 0 up to and including age 14 will be charged separately at the lodge, or can be booked in advance for the pre-booked adult rate (addition of $15 for half board or $25 for full board). The lodge provides a variety of children meals at the lodge. Please ask the staff or management about this during your stay. The lodge does not provide babysitting services. The lodge does offer an entertainment program for children above the age of five. This entertainment program includes activities and lunch. Please ask the management about this in advance. Check out time Check out time is 10.00 am unless otherwise agreed with lodge management. Gorilla permits Gorilla permits will only be bought for private bookings (not for tour operators), with guests staying at least two consecutive days at the lodge and only when requested at least 1 month prior to the arrival date. The lodge can only buy permits when available at Uganda Wildlife Authority and after receiving a full prepayment. Permits are non-refundable. The lodge is not able to change dates, names or starting points on the permits after purchasing. Cancellations A cancellation or amendment is only confirmed when received and confirmed via e-mail. Our cancellation policy applies to the total amount of the invoice (excluding gorilla permits). - When cancelling more than 45 days prior to arrival: no cancellation fee - When cancelling between 45 and 15 days prior to arrival: 25% of the total invoice will be charged - When cancelling between 14 and 3 days prior to arrival: 50% of the total invoice will be charged - When cancelling less than 3 days prior to arrival: 100% of the invoice will be charged Refunds can be done via bank transfer (from the lodge’s USD account) or can remain as a credit for another or new booking. Please note that the lodge will not refund any bank charges. Bank charges made for the refund will be paid by the guest, which can result in a lower amount of money received back than originally paid.